Important Notice Regarding Text Messaging Data
Bend Beauty Spa (“we,” “us,” or “our”) does not share, sell, rent, or disclose customer opt-in information, including mobile phone numbers and SMS consent records, to any affiliates or third parties for marketing or promotional purposes.
Text messaging originator opt-in data and consent information are treated as confidential and are used solely for the purpose of delivering messages that customers have explicitly agreed to receive.
1. Information We Collect
We may collect personal and non-personal information when you visit our website, book an appointment, complete a form, or communicate with us.
Personal Information
- Name
- Email address
- Phone number
- Physical address
- Payment information (processed securely through third-party payment providers)
- Appointment details and service preferences
- Communication opt-in records and timestamps (SMS, email)
Non-Personal Information
- IP address
- Browser type and device information
- Website usage data and analytics
- Cookies and similar tracking technologies
2. How We Use Your Information
We use collected information to:
- Provide spa services and manage appointments
- Process payments and transactions
- Respond to inquiries and customer service requests
- Send appointment confirmations, reminders, and service updates
- Improve website performance and user experience
- Maintain records of communication preferences and legal consent
- Protect against fraud and ensure platform security
3. SMS Messaging Program Terms
Program Description
By opting into Bend Beauty Spa’s SMS program, you agree to receive text messages related to your interactions with our business. These may include appointment reminders, service notifications, customer support responses, and important operational updates.
Opt-In Consent
- SMS messages are sent only to users who have explicitly opted in
- Consent may be obtained via website forms, booking tools, written agreements, or direct customer request
- We maintain timestamped records of all SMS opt-ins
- Consent is not required to make a purchase
Message Frequency
Message frequency varies based on your appointments and interactions with Bend Beauty Spa.
STOP Opt-Out
- You may opt out at any time by replying STOP
- After opting out, you will receive one final confirmation message
- No further messages will be sent unless you re-opt in
HELP / Support
Reply HELP for assistance, or contact us at management@bendbeautyspa.com or 541-588-3574.
Message & Data Rates
Message and data rates may apply depending on your carrier and plan.
Carrier Liability
Wireless carriers are not liable for delayed or undelivered messages.
Supported Carriers
Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most major regional carriers.
Age Restriction
SMS services are intended for individuals 18 years of age or older.
4. SMS Data Protection Statement
No mobile information, including phone numbers or SMS consent data, will be shared with third parties or affiliates for marketing or promotional purposes.
Information may be shared only with subcontractors or service providers strictly necessary to support messaging delivery (such as SMS platform providers). All other use cases explicitly exclude text messaging originator opt-in data and consent information.
5. Information Sharing & Disclosure
We do not sell or rent personal information. Information may be shared only in the following circumstances:
Service Providers
- Payment processors
- Scheduling and CRM platforms
- SMS delivery providers (solely to deliver messages you have consented to receive)
All service providers are contractually required to safeguard data and maintain confidentiality.
Legal Requirements
When required by law, court order, or legal process.
Business Transfers
In the event of a merger, acquisition, or sale of assets, personal information remains protected under this policy.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information, including:
- Encryption of sensitive data
- Secure access controls
- Routine system monitoring and updates
- Staff training on data protection practices
While we strive to protect your data, no method of electronic transmission or storage is 100% secure.
7. Cookies & Tracking Technologies
We use cookies to:
- Analyze website traffic
- Remember user preferences
- Improve site functionality
You may disable cookies through your browser settings, though some features may be limited.
8. Your Rights & Choices
You have the right to:
- Access, update, or request deletion of your personal information
- Opt out of marketing emails
- Opt out of SMS messages by replying STOP
- Request information about how your data is processed
Requests can be made using the contact details below.
9. Third-Party Links
Our website may contain links to third-party websites. Bend Beauty Spa is not responsible for their privacy practices. This policy applies only to information collected directly by Bend Beauty Spa.
10. Policy Updates
We may update this policy periodically. Updates will be posted on our website with a revised effective date.
11. Contact Information
Bend Beauty Spa
809 NW Wall Street
Bend, OR 97702
541-588-3574
management@bendbeautyspa.com
https://bendbeautyspa.com